Cancellation and refund policy

Cancellation eligibility

A booking may be cancelled online only while its current status is eligible and before the configured cancellation cutoff. The booking page shows the current status. Collection or processing activity that has already progressed may make a booking ineligible for online cancellation.

Unpaid and pay-later bookings

Eligible unpaid or pay-later bookings can be cancelled without an online-payment refund. If an online checkout is still active or its status is uncertain, the system must first confirm that the checkout cannot later charge you.

Paid bookings

For an eligible booking with a verified online payment, cancellation initiates the supported payment-provider refund workflow. The application does not mark a refund complete until the provider confirms it. A refund may remain in processing while the provider completes settlement.

Failed or interrupted payments

If a checkout fails, is abandoned, or has an uncertain result, refresh the booking status before retrying payment or cancellation. Do not make a duplicate payment. Contact support if payment was debited but the booking is not shown as paid.

Refund timing

Provider and bank processing times vary. A confirmed refund reference indicates that the refund workflow has been accepted; the time before funds appear in the original payment method is controlled by the payment provider and bank.

Support

Use the contact details on the Contact page and provide the booking number. Never send passwords, one-time codes, card details, or full diagnostic reports by ordinary email or chat.